Privacy policy
Last updated: August 22, 2023
This Privacy Policy explains how Sense Asia (hereinafter referred to as "the Site", "we", or "us") collects, uses, and discloses personal information about you when you visit our website (sense-asia.co), use our services, or purchase products from us, or otherwise interact with us. In this Privacy Policy, "you" refers to users of our services, customers, website visitors, or individuals whose information we collect under this Privacy Policy.
Please read this Privacy Policy carefully. By using our services and accessing our website, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our services or access our website.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or applicable laws and regulations. We will post the revised Privacy Policy on our website and update the "Last updated" date. We will also take any necessary steps under applicable law.
Collection and Use of Personal Information
We collect and provide personal information about you from various sources over the past 12 months. The information we collect and use depends on how you interact with us.
In addition to the specific purposes described below, we may use your information to communicate with you, provide services, comply with applicable laws, enforce our terms of use, and protect our services, rights, and the rights of users or others.
Types of Personal Information Collected
The types of personal information we collect about you depend on how you interact with our website and use our services. When we say "personal information", we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information Collected Directly from You
Information you provide directly to us through our services includes:
Basic contact information (name, address, phone number, email address, etc.). Order information (name, billing address, shipping address, payment confirmation, email address, phone number, etc.). Account information (username, password, security questions, etc.). Shopping information (products you've viewed, added to cart, or wishlisted). Customer support information (information contained in messages you send us through our services).
To use certain features of our services, you may need to provide specific information. If you choose not to provide this information, you may not be able to use or access these features.
Information Collected through Cookies
We automatically collect certain information about your interactions with our services ( "Usage Data"). This may involve the use of cookies, pixels, and similar technologies ("cookies"). Usage Data may include information about how you access and use our website and account, device information, browser information, network connection information, IP address, and other information about your interactions with our services.
Information Obtained from Third Parties
We may also obtain information about you from third parties, such as vendors or service providers. This may include:
Companies that support our website and services (e.g., Shopify). Our payment processors (e.g., bank account, credit card or debit card information, billing address).
When you visit our website, open or click on emails we send, or interact with our services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.
We handle information obtained from third parties in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties, and we are not responsible for their policies or practices.
Use of Personal Information
We use your personal information for the following purposes:
Providing products and services: We use your personal information to process payments, fulfill orders, send account-related notifications, process returns and exchanges, and post reviews.
Marketing and advertising: We use your personal information to send marketing, advertising, and promotional communications by email, text message, and mail, and to display ads on our website and other websites.
Security and fraud prevention: We use your personal information to detect, investigate, and respond to potential fraud, unauthorized activity, and malicious behavior.
Communicating with you: We use your personal information to provide customer support and improve our services.
Cookies
Like many websites, we use cookies. For specific information about the cookies we use to power our store using Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to power and improve our website and services, remember actions and settings, analyze usage, and understand user interactions with our services.
Disclosure of Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes. This may include:
Vendors or other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping). When you instruct, request, or consent to the disclosure of specific information to third parties (e.g., to ship products, use social media widgets or login integrations).
Within our corporate group or to our affiliates to operate a successful business. In connection with business transactions, such as mergers or bankruptcies, to comply with applicable laws, enforce our terms of use, and protect our services, rights, and the rights of users or others.
User-Generated Content
Our services may allow you to post product reviews or other user-generated content. If you choose to submit user-generated content to public areas of our services, this content will be publicly available and accessible to anyone.
Third-Party Websites and Links
Our website may contain links to third-party websites or other online platforms. If you follow these links, you will be subject to the privacy and security policies of those sites, as well as their terms of use. We do not guarantee the privacy or security of these sites, and we are not responsible for their content, accuracy, completeness, or reliability.
Children's Data
Our services are not intended for children, and we do not intentionally collect personal information about children. If you are a parent or guardian and believe your child has provided personal information to us, please contact us to request its deletion.
Security and Retention of Information
No security measure is perfect, and no method of transmission or storage is completely secure. Information you send to us may not be secure during transmission. We recommend avoiding the use of insecure channels to send confidential or sensitive information to us.
Your Rights and Choices
Depending on where you live, you may have certain rights under applicable law. However, these rights are not absolute and may only apply in certain circumstances. We may refuse your requests if permitted by law.
You may have the right to:
Access/Know your information Delete your information Correct your information Data portability Restrict processing Withdraw consent Object
To exercise any of these rights, please contact us through our website or at the contact information below.
Complaints
If you have a complaint about our handling of your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with a local data protection authority, depending on where you live.
International Users
We may transfer, store, and process your personal information outside of your country of residence. Your personal information may also be processed by our staff and third-party service providers or partners in these countries.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your available rights, please contact us by email at contact@sense-asia.co.
